United breaks guitars!

United breaks guitars!

In July 2009, a musician, Dave Carroll, released, “United Breaks Guitars”, a music video he had produced with his band, Sons of Maxwell, in which he stars. He did this in response to an all too common experience for many air travellers: irresponsible baggage handling followed by an almost unbelievable arrogance by the company concerned. […]

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“… computer says no!”

“… computer says no!”

How many of us have laughed at the, “ … computer says no!” television sketch, but have witnessed the “If it isn’t on the screen, it doesn’t exist” syndrome when booking a holiday or trying to get a public utility to deal with an account error? How many of us have been the victim of […]

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